Shipping & Returns

6. Delivery
6.1 Delivery date:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 3 working days for stocked goods. For Make To Order goods, delivery will be as per date agreed (also to be considered as indicative only). For printed / promotional products delivery is normally 2 – 3 weeks for UK printing and 8 – 12 weeks for goods manufactured and / or printed and / or finished in the Far East. Orders for products that are not readily available for immediate sale, will not be accepted unless agreed to by the customer. In such a case, Rob McAlister Ltd will agree a delivery schedule, which shall also be considered as indicative only. Said products will be sent to Customer as soon as possible, when received from the manufacturer. Rob McAlister Ltd accepts no liability or responsibility for delays in the delivery caused by the manufacturer, or any other third party.

6.2 Shipping for UK destinations (Standard parcel service)
All products shipped to a UK destination (with the exception of the Channel Islands – refer to clause 6.4), will be sent via standard parcel delivery service unless otherwise specified. We aim to deliver your product within 3-5 working days.

6.3 Shipping for UK destinations (express delivery service)
An expedited parcel delivery service is available upon request to UK mainland destinations (with the exception of the Channel Islands – refer to clause 6.4 and some parts of the Scottish Highlands. Detailed coverage information is available upon request from our Customer Service team on +44 (0)1525 382938. This service takes between 1 and 2 working days. Although Rob McAlister Ltd takes every effort to meet the stated delivery target, this service is not guaranteed, and Rob McAlister Ltd accepts no responsibility for late delivery. This service is offered on the basis that deliveries will only be attempted between Monday 8AM and Friday 5PM. Please note that there are no evening or weekend deliveries unless previously arranged with Rob McAlister Ltd. Orders received over the weekend or after 4pm GMT that have requested this service , will be treated as having been placed at the commencement of the following working day (defined as being Monday 8AM to Friday 4PM – excluding Public and Bank Holidays).

6.4 Shipping for non-UK destinations
All products shipped to non-UK destinations (including Channel Islands) will be despatched via our nominated carrier. The service usually offers a free parcel tracking facility and aims to deliver to mainland Europe within one to two working days, rolling out to as much as three to five days for other worldwide / international destinations. Prices are weight dependent. If you wish to track your parcel, please phone +44 (0)1525 382938 quoting your order number where you will be given a reference number to facilitate your request.

6.5 Non-delivered parcels
Our nominated courier sevice has a delivery policy of attempting delivery twice whereupon they will leave a card instructing the customer to either arrange a re-delivery or pick up the parcel from their nearest depot. If the customer does not collect the parcel or arrange a re-delivery, the parcel will be returned to Rob McAlister Ltd. Any charges incurred by Rob McAlister will be passed to the customer and required to be settled before the parcel is re-despatched. The customer will also be liable for the cost of re-delivery.

6.6 Free Shipping
Where an order is either designated as ‘Free shipping’ or selected by the customer as ‘Free Shipping’, Rob McAlister Ltd will choose an appropriate and available shipping method whereupon the relevant shipping policy will apply as defined in these terms and conditions.

7. Acceptance
The Customer shall inspect the goods within a reasonable time period following receipt. The goods shall be deemed to have been accepted by the customer 7 days after their receipt unless the Customer has notified the Seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no notification of rejection has been received after the aforementioned 7 day period, Rob McAlister Ltd shall consider the goods to be of satisfactory quality and fit for their purpose, and may decline rejection thereafter.

8. Return procedure
If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Rob McAlister Ltd will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 8.2 below.

8.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: Rob McAlister Ltd, Unit 15 H, Hackworth Ind Park, Shildon, Co Durham, DL4 1HF, United Kingdom. The goods should arrive with Rob McAlister Ltd no later than 7 working days following the issuing of a RAN. When Rob McAlister Ltd has received returned goods and validated the nature of the return, Rob McAlister Ltd will then issue a replacement or refund the customer. The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a refund, Rob McAlister Ltd will default to a product replacement.

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